Shipping policy

Nexus Perfumez

Thank you for shopping with Nexus Perfumez. We are committed to delivering your favorite fragrances safely and on time. Please review our shipping policy below for complete details.

1. Shipping Method

We currently offer:

Cash on Delivery (COD)
You can pay in cash at the time of delivery.

If additional shipping methods become available, they will be updated on this page.

2. Order Processing Time

All orders are processed within [ONE DAY] after order confirmation.

  • Orders are processed on business days (Monday to Saturday, excluding public holidays).
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • You will receive a confirmation message once your order has been dispatched.

3. Delivery Timeframe

Estimated delivery time is: 3–5 Working Days

Delivery time may vary depending on your location and courier operations.

For remote areas, delivery may take [5-7 BUSINESS DAYS].

Please note that delivery timelines are estimates and may occasionally be affected by unforeseen circumstances.

4. Shipping Charges

  • Standard shipping fee: PKR 300 (KHI BASED)
  • Standard shipping fee: PKR 350 (KHI BASED)\

Any promotional or discounted shipping offers will be clearly displayed at checkout.

For special or bulk orders, shipping charges may vary and will be communicated in advance.

If shipping charges change in the future, they will be updated here as [SHIPPING COST].

5. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via SMS or WhatsApp (if applicable).
  • You can use this tracking number to monitor your shipment through the courier’s tracking system.
  • If you do not receive tracking details within [3-5 BUSINESS DAYS], please contact our support team.

6. Delivery Issues & Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Courier service issues
  • Weather conditions
  • Public holidays
  • Incomplete or incorrect address details
  • Unreachable phone number

If your order is delayed beyond the expected timeframe, please contact us with your order number.

Important:

  • Customers must ensure that the shipping address and contact number are correct.
  • If a COD order is refused without a valid reason, future COD orders may be restricted.

7. International Shipping

Currently, we do not offer international shipping.

If international shipping becomes available in the future, delivery timeframes and charges will be updated here as:

  • Estimated delivery: [8-10 WORKING DAYS]
  • International shipping cost: [DEPENDS UPON COURIER & COUNTRY]

8. Contact Us

If you have any questions about shipping, delivery status, or your order, don't hesitate to get in touch with our customer support team:

  • WhatsApp: +923012692301
  • Email: cs.nexusperfumez@gmail.com